Sunday, October 14, 2007
Doesn't loyalty deserve more?
America does many things better than here and they seem to have understood the idea of loyalty a bit more than retailers on this side of the pond. I signed up for the Waterstones loyalty card learning that every £1 equals a point. Quite what they add up to is not clear from the literature. Apart from invites to shopping nights and email alerts then only perceivable benefit seems to be to be able to get a copy of the Waterstone’s magazine without having to pay anything for it. But when I pointed this out to the shop assistant he demanded to be referred to the line in the magazine that mentioned the magazine. Why he bothered to fight it is beyond me because at the end of the day the magazine is only a clever attempt to mask a series of adverts presented as reviews and interviews. The Barnes & Noble membership card sounds much better even with an equivalent £12.50 charge and maybe Waterstones could learn about the idea of discount.
Posted by Simon Quicke at 12:28 am